At Bella Toys&More, we want you to be happy with your purchase. If you change your mind, you can return your order within the cooling-off period. Please read the guidelines below.

Cooling-off Period

You have the right to cancel your order within 14 days after receiving the product, without giving any reason. After cancellation, you have another 14 days to return the item.

Return Conditions

• The product must be returned undamaged, unused, and preferably in its original packaging.
• You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

How to Return an Item

1. Notify us within 14 days of receipt via email at info@bellatoysandmore.com.
2. Include your name, order number, and which product(s) you wish to return.
3. Pack the product securely and return it to the address we will provide via email.
4. Return shipping costs are at your own expense.

Refunds

• Once we have received and inspected your returned item, you will receive a full refund (including any original shipping fees) within 3 business days.
• Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

Exceptions to Returns

You cannot return a product if:

• It was sealed and the seal has been broken after delivery.
• It is not suitable for return due to its nature (e.g., perishable or hygienic items).